Proposed Revision to Executive Order 14432: Accountable Access Through America.gov

By the authority vested in the President by the Constitution and laws of the United States, this proposed revision directs executive agencies to implement America.gov as a common online entry point for federal services, subject to each agency's statutory duties and available appropriations. America.gov may help a person find information, authenticate through Login.gov, and reach an agency transaction where law and technical capacity permit. The originating agency remains responsible for its records, eligibility decisions, and adjudications; America.gov does not become a central federal record of all users. A covered service is a public-facing federal service used by more than 100,000 people in a 12-month period that can be accessed or applied for online. As in Executive Order 14432, Internal Revenue Service tax filing, Department of War services, and Intelligence Community services are excluded. OMB may add or exclude a service by a publicly available, reasoned memorandum after consultation with GSA and the affected agency. The memorandum shall describe the service, the legal and technical basis for the change, and any material privacy or accessibility effect. Any public-comment procedure required by otherwise applicable law remains in force; this revision does not assert that every OMB memorandum is subject to APA notice-and-comment rulemaking. Within 90 days, GSA and OMB shall publish a phased integration plan developed with agency heads. For each proposed connection, the plan shall identify the owning agency, the function offered through America.gov, the legal authority for data exchange, a security and privacy assessment, an accessibility assessment, a cost estimate, and available appropriations. No agency shall transfer control of its source records or final decisions to the portal. Agencies shall continue lawful in-person, telephone, mail, and agency-specific digital routes; a person may seek help or correction from the responsible agency through the procedures that already govern that service. Any automated conversational assistance on America.gov shall be limited to explaining published agency information, helping people navigate services, and helping them prepare information for submission. It shall identify its source agency, distinguish generated guidance from an official agency decision, disclose material uncertainty, and offer a way to reach a human channel. It shall not make a final eligibility, benefits, enforcement, or adjudicatory determination. GSA and the owning agencies shall test accuracy, accessibility, security, and privacy before launch and investigate material errors; protected records may be accessed or disclosed only when authorized by applicable law, including the Privacy Act where it applies. OMB and GSA shall publish annual aggregate reports to Congress on services connected, use, accessibility, material errors, privacy and security incidents, costs, and unresolved legal or technical barriers. Reports shall avoid individual-level records and information protected from disclosure. This proposed revision expires five years after issuance unless a President renews it after a public assessment of cost, access, reliability, and privacy. These reporting and sunset requirements are proposed safeguards, not requirements in Executive Order 14432. Nothing in this revision creates a new private right of action, changes an agency's statutory duties, authorizes spending without an appropriation, or limits rights and remedies that already exist. Whether a particular agency action is subject to judicial review remains governed by applicable statutes and the Administrative Procedure Act, including its limits on reviewability and final agency action; this order does not guarantee review of every implementation decision.