S. 3170 explained · 119th Congress · Pending in Congress
Stuck On Hold Act
Cosponsors: 1 (1 D, 0 R) · per Congress.gov, 2026-10-08
Introduced: 2025-11-10
Latest action (2026-04-29): Committee on Veterans' Affairs. Hearings held.
What S. 3170 does, in plain terms
Stuck On Hold Act This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.
Official summary by the Congressional Research Service, via Congress.gov.
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