H.R. 3578 explained · 119th Congress · Pending in Congress
Improving Veterans’ Experience Act of 2025
Cosponsors: 2 (2 D, 0 R) · per Congress.gov, 2026-10-09
Introduced: 2025-05-23
Latest action (2025-12-19): Referred to the Subcommittee on Oversight and Investigations.
What H.R. 3578 does, in plain terms
Improving Veterans’ Experience Act of 2025 This bill establishes the Veterans Experience Office within the Department of Veterans Affairs (VA) to carry out the key customer experience initiatives of the VA relating to veterans’ and beneficiaries’ satisfaction with and usage of VA benefits and services. Additionally, the office must require the heads of other organizations and offices within the VA to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts; collect veteran-derived data to determine satisfaction and for use in policymaking; provide strategic guidance and strategies to VA entities for engaging with veterans and beneficiaries; assess and advise the VA on the accuracy and helpfulness of websites and customer-facing information of the VA; and assess and advise the VA on the status and opportunities for improvement of the customer service efforts of the VA. The requirements of this bill terminate on September 30, 2028. The Government Accountability Office must analyze and report on the methodology, effectiveness, and implementation of the VA’s approach to improving veteran and beneficiary customer experience and satisfaction.
Official summary by the Congressional Research Service, via Congress.gov.
Constitution Index
“VFA Constitution grade”
Not graded yet
H.R. 3578 has not been graded yet. New measures with an official summary are graded daily under the published rubric.
What should pass
“VFA SI Solution”
No solution yet
A sourced SI draft appears here once it passes automated checks (Constitution citation, source verification, independent SI critic). How publication works.
For journalists and bloggers
“Embed this grade”
Free to use with the link back. The badge and card update when the grade changes. Embed terms →
